Returns + Exchanges

Return or exchange merchandise by mail within 15 days of the order shipment date for a refund via the original form of payment. Original shipping charges are nonrefundable and the customer is responsible for return shipping costs.
Funds should be visible in your account within ten business days of receiving your return. We recommend obtaining a receipt for all shipments and keeping it for your records.
If you have any questions or concerns or if you would like your return in the form of store credit, please contact us at linnyandlou@gmail.com.
Return Policy
  • Refunds are currently issued via original form of payment. Once your return has been received and processed, you should expect to receive your refund within 5-10 business days.
  • Returns must be received in new condition; unused, unworn, unwashed with the hygienic liner intact (where applicable). Items returned with obvious use, makeup, deodorant, perfume, or similar product stains will be subject to refusal
  • Shoes must be returned in their original box
  • Final Sale items cannot be returned, refunded or exchanged

How do I make a return?

Please fill out this form and mail your return to:

LINNY & LOU RETURNS 
20905 NE 139th Street
Brush Prairie, WA 98606
USA

Buyer is responsible for return shipping costs. We recommend shipping with insurance and keeping your shipping receipts until your return is processed. Linny & Lou is not responsible for missing, damaged, or packages lost in transit.

How do I make an exchange?
Email us at linnyandlou@gmail.com to initiate an exchange.

To make exchanges fast and easy, we create a new order for the exchange item you'd like to receive. When the order is created, you are asked to provide a method of payment that will be charged at that time. After the order is paid for, it will be processed and shipped out promptly. When we receive your return, you will be refunded for your original item(s).

How long do I have to make a return or exchange?
Returns & exchanges are accepted within 15 days of your order shipment date.